Help - FAQ

SockSupermarket Account Questions

I have forgotten my SockSupermarket Account Password

On the homepage, click the “My Account” text link top right of the page. When the Login page appears, press the “Forgot your Password” button. You will then be asked for your email address. Enter your email address and press the Submit button. A new password will be sent to your email address. Once you login with your new password, you can change the password from within your account Dashboard.

How Do I Log Out of My SockSupermarket Account?

On every page of our website, the top right of the page contains information and quick access in relation to your account. To log out, on any page, press the “Log Out” text link located top right.

SockSupermarket Socks by Subscriptions Questions

Is this a recurring payment?

Yes, once a year we will take £19.95 from your chosen payment method.

Am I under any obligations or contract?

Not at all, you are free to cancel whenever you please. Any socks due to be sent to you will be sent as normal.

How do I cancel my subscription?

To cancel the subscription, please login into your account here. After you have logged in, you will see the control panel options on the left. Click on 'My Subscriptions' from the list and then from the subscription product, you will see a 'Edit' button. Click this and you will see options to cancel or suspend.

SockSupermarket Newsletter Questions

Why do I want to sign up for your newsletter?

Many of our customers enjoy our newsletter as it gives them exclusive discount codes and updates on the latest sock arrivals.

How do I sign up to the SockSupermarket Newsletter?

At the bottom of every page of our website, you will see a subscribe to our newsletter. Its as simple as entering your email address and pressing the “Subscribe Button”

How do I unsubscribe from the SockSupermarket Newsletter?

You can unsubscribe to our newsletter in two ways. The easiest way is to click the unsubscribe text link given at the bottom of any newsletter you have received. The other way is to log into your account, and click the Edit button in the newsletter section on the dashboard.